Sharna, Panache
Modelling, Promotional and Talent Agency
Ten Questions To Ask An SMS Service Provider
1. Does your company use 'Australian originated' messaging?
Why It matters
Most "Australian" SMS providers in fact route their messaging traffic via overseas gateways. In doing so they exploit a loophole that enables them to avoid paying message termination charges from Australian carriers. These companies purchase bulk SMS from disreputable suppliers in Africa, India and Europe and sell it to unsuspecting customers in Australia, who are not made aware of the poor reliability and lack of coverage associated with so called ‘Junk’ or ‘International’ SMS.
messagemedia SMS traffic is backed by Australian carriers. We guarantee carrier grade reliability, our systems constantly monitor delivery speed to all networks, and our messaging traffic is dynamically routed to ensure the fastest possible delivery time and 100% reliability.
2. How long has your company been providing SMS services?
Why It matters
Every month that goes by sees a new SMS operator set up business on the web in Australia to resell international messaging; and every month sees another close its doors - often leaving its customers out of pocket after buying large packages of 'message credits'.
messagemedia is an experienced SMS service provider, we have been in operation since 2000.
3. Are you 'reselling' someone else's service or did you develop your own technology?
Why It matters
Resellers have limited knowledge of the service, the technology or the industry. Their customer support often reflects this. These companies lack 'specialist' expertise and have difficulty delivering a quality service.
messagemedia has developed all of its technology in-house and is a world leader in the development of feature-rich, yet user-friendly SMS systems.
4. Can you provide replies back to the sender? What about delivery tracking?
Why It matters
'Two-way' SMS dramatically expands the range of ways that a business can harness SMS communication. For marketing related SMS, enabling replies for opt-outs is essential.
Delivery tracking provides certainty to the message sender and an audit trail of all messages sent and received.
messagemedia provides two-way messaging and has pioneered the development of SMS delivery tracking technology.
5. Who are some of your larger corporate customers?
Why It matters
Having large corporate customers indicates that an SMS provider has successfully navigated the due diligence processes that large corporates impose on suppliers. It indicates their software and systems are scaleable and reliable, and their customer support processes are strong.
messagemedia's corporate customers include Coca-Cola Amatil, Motorola , Dell, Shell, Dupont and many more.
6. Is your service used in 'mission critical' communications functions by any well known orgarnisations?
Why It matters
The reliability of your SMS service is key to whether it is trusted by your staff and therefore whether they will utilise it. Choose an SMS provider that has been chosen by organisations that demand reliable service.
messagemedia services are used by a range of Emergency Services, and Police Services.
7. Do you provide telephone customer support?
Why It matters
Being able to pick up the phone when there is a problem or question is the fastest and easiest form of support for most businesses.
messagemedia welcomes customer support calls - and yes, a real person will answer the phone.
8. Do you provide an SLA?
Why It matters
This is a critical measure of the SMS Service Provider's commitment.
messagemedia's systems are fully redundant. Our service commitment exceeds that of every SMS service provider worldwide – we guarantee 100% uptime. Click here to view our SLA.
9. If I sign up with your service but decide to cancel it after several weeks - will you provide me with a full 'money back guarantee'?
Why It matters
A company that is confident enough to offer a money back guarantee knows that its service will meet customer expectations.
messagemedia offers a 30 day 'full-refund' guarantee (including up to 20 messages per day free)
10. Do you provide SMS or other services for consumers?
Why It matters
Providers of consumer SMS are typically focused on graphics and ring-tones. Their businesses are generally based on minimum cost routing (international SMS) with low reliability and service levels.
messagemedia only provides SMS services to business and organisational customers.
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