Client support

Call us on 1800 155 228: A real person will answer your call!

Or click here to email our support team!

MessageMedia is fanatical about customer care, it’s one of our key differentiators. We believe outstanding service begins with having the best people, we’re meticulous in our pursuit of the right staff, and have put together a support team with a broad range of experience in IT generally and
SMS specifically.

The team receives extensive, on-going training, and works to a range of stringent KPI measurements that show exactly how they’re performing. At MessageMedia, our focus is servicing your needs, if you want something, we’ll make it happen.

MessageMedia client support KPIs:

• Click here to view support testimonials
• Click here to view average inbound call waiting times

100% gateway uptime guarantee

MessageMedia has zero tolerance for SMS gateway downtime, a fact supported by our service level agreement, which details the commitment we make to compensating customers in the unlikely event of an outage. This 'always up' criterion is the founding principle of MessageMedia technology - 100% gateway uptime is our minimum requirement, and this starting point guides us in all our development work. Importantly, MessageMedia owns its technology, which means we can impose our rigorous standards through every stage of the development process.

MessageMedia has direct connections to all three of Australia's major carriers; if one carrier connection fails, our systems will automatically route messages via an alternate Australian carrier. Direct-to-carrier connections are the most reliable and are far superior to any internationally routed (SS7) service. We guarantee carrier grade reliability.

Click here to view our Service Level Agreement (100% gateway uptime guarantee)