MessageMedia client testimonials

Customer satisfaction is the best measure of how well we're doing our job - we know that if the user's happy, the rest will follow. To keep our finger on the pulse, we stay in regular contact with our clients, here's what some of them have to say:

The benefits MessageMedia have provided our business are numerous, from saving us labour hours to decreasing 'no show' rates by 25% and finally from a monetary perspective. We are truly thankful!
- Steve Green, Voice Communication Manager, Childrens Hospital of Westmead

The biggest benefit I see is SMS is a non-threatening medium of contacting our staff - it allows them to respond openly. We believe this has attributed to our extremely high retention rate. In addition, 54% of our rostered database use English as a second language. We have found SMS is the optimal way of communicating with them.
- Janeen Dyson, Staffing Service Manager, Spotless

It is a time saver, you get such prompt responses! In addition, unlike a phone conversation, you have all correspondence documented and tracked!
- Jamie, Corporate Staffing Services, Spotless

As a large church, we find that SMS is an ideal communication tool, particularly with our youth and young adult demographics as these groups do not respond well to emails and calls, whereas an SMS message always elicits a response. It has been our experience that sending meeting reminders to leaders via SMS and as well as SMS reminders about keynote speakers for services to members, has increased participation rates significantly. We value the service provided by MessageMedia as being both reliable and with a high delivery efficiency.
- Mark Shotbolt, National Director MTC, Elim Christian Centre

In the recruitment space, the relationship that recruiters have with their candidates is vital, so it's imperative that our SMS messages are received within seconds of being sent, enabling candidates to respond immediately. It's equally as important for us to receive response messages matched up against the original message, as it allows our busy recruiters to see the context of each response. This is something which our previous SMS provider wasn't able to facilitate, so we switched to MessageMedia. Integrating our product with MessageMedia was a straight-forward and seamless process and the support was excellent.
- Jacqui Robinson, Chief Executive Officer, DinguBlue

We use SMS for sending out sales opportunities, words of encouragement and recognising sales, and this is key to our communications strategy. We often send out sales opportunities at the last minute and it's imperative that these are delivered instantly; therefore we heavily depend on a reliable and well-supported product. Our previous supplier failed - time and time again - to provide us with a product to meet our business needs, as well as offer the level of support our business demanded. We switched to MessageMedia because they do that for us. I shopped around and did my due diligence, but at the end of the day, MessageMedia was a clear winner - the financials all added up, the setup and rollout was simple and intuitive and their customer support is excellent.
- Aaron Tolhopf, ICT Manager, CT Healthcare Pty Ltd

We use SMS for patient admission reminders, as well as for staff rostering communication. SMS not only simplified our communication processes, but has proven to be a much more effective method for contacting our patients and staff, who prefer receiving a text message which they can respond to quickly and easily, rather than waiting around for a phone call. MessageMedia have always been very prompt at responding to any questions we've had, especially during the setup stage, and we've found them professional and easy to deal with. Their product is simple to setup and simple to use.
- Lena Temelkovski, Finance Administration Manage, Hunter Valley Private Hospital

We use SMS to quickly and easily deliver shift Information to our field staff. Knowing that all messages are delivered and that they are delivered quickly is crucial to our operation. We started looking for a new provider of SMS after our previous supplier had a period where SMS took 6 hours for delivery. That and the lack of interest in us as a customer forced us to search for an alternative supplier. Our experience with MessageMedia so far has been very positive and the better rates create a significant saving. I wish we had found MessageMedia earlier.
- David Noakes, IT Manager, Just Better Care Australia

We operate in one of the highest payment default industries in Australia, Telecommunications. MessageMedia is our front line tool to keep our Aged Receivables under control. The flexible, easy-to-use platform enables my staff to send relevant reminders and overdue information direct to our customers. Without doubt, when we send messages to our customers, we get a response.
- Barry Ford, Managing Director, Powercom Pacific

We love MessageMedia! We use SMS to stay in touch with customers for things like product orders, changes to delivery times etc. We can send multiple reminders quickly and easily, it's a simple way to service our customer base.
- Rod Dally, Owner, Autobarn, Eltham

We use MessageMedia SMS to keep in touch with buyers, tenants, tradespeople and each other - it's the easiest way to send updates and reminders. Our phone bills have decreased dramatically, and it helps us connect with our database to increase attendance at auctions and open for inspections.
- Paul Sansom, Director, Ray White Real Estate, Cheltenham

SMS enables us to send fire updates, vehicle movement bans and meeting notifications to our fire brigade volunteers – reliability is very important and MessageMedia provides that for us. The system is very easy to use from any PC and saves us so much time, I wish we had started using it much earlier.
- Cr Janet Savage OAM JP, Shire of Gnowangerup, Western Australia

We discovered our previous provider wasn't always delivering our messages, which made us look unprofessional, so we switched to MessageMedia. Setting up was easy and staff were available when I needed them.
- Chris Malikoff, IT/Development Manager, Digital Ads International

MessageMedia has enabled RosterLive to become a market leader in web-based workforce management software. Their robust messaging solution and dedicated account managers have enabled our clients to easily communicate rosters to employees and track vital message history data. Their staff are always a pleasure to deal with and MessageMedia is a big reason RosterLive is now one of the fastest growing technology companies in Australia.
– Rhys Williams, Owner, RosterLive

We switched to MessageMedia after a positive experience with our inbound SMS service and haven't looked back. The service is reliable, easy to set up and they work hard to solve our business problems.
- Carlo Panarello, Director, Phone First Pty Ltd

We use SMS to notify volunteers of bushfires. For us it's all about reliability, we're part of the NSW Rural Fire Service which covers one of the most fire-prone regions on earth, so we need our communication systems to work. We get that from MessageMedia, their SMS gateway runs 24/7, they're very reliable.
- Ian Manley, Firefighter, Sandy Point Rural Fire Brigade

MessageMedia is a very easy company to work with, their products are easy to use, and their account management is really quite impressive. Nothing's too much trouble, if I have a query, they jump on it right away. With MessageMedia, you can trust that they'll do what they say. I'm a busy person, and they take everything off my hands so I can concentrate on other work.
- Catherine Turner, Esanda

MessageMedia has everything covered! We've never regretted using SMS Messenger – it's a fabulous product for keeping in touch with customers and staff, while saving time and money on phone calls.
- Carmen Elliott, RE/MAX Villa Real Estate

We use MessageMedia because they save us time and money. We have a transport fleet based in Brisbane, and we now send SMS messages to drivers instead of calling. It's much clearer for the drivers, they get all the info they need on the SMS instead of having to write it down. Our Operations spend much less time on the phone, which has improved productivity and reduced costs. Importantly for us, MessageMedia has a 100% reliability guarantee, so we know our messages are getting through, wherever our drivers are.
- Brian Lunn, Transpacific Industries

When I first looked into SMS services, I thought it was going to be a complicated process for little if any benefit. MessageMedia surprised me with their professionalism and promptness in setting up a simple system for us that works really well, and adds value in more ways than we had expected. It's definitely been a good choice, and I highly recommend them.
- Shane Connelly, Unlimited Water

Dealing with MessageMedia has been effortless. They took our needs on board, went way, then came back with a customised solution that was easy to install and even easier to use. It's a real bonus, it helps us generate betting activity, but also reduces our costs.
- Nathan McGowan, Harness Racing Victoria

SMS reminders are now standard for our service division – it cuts down on no-shows, saves us time and prevents lost revenue.
- Scotts Motor Group, Sydney

While email is useful, text messages are carried with the recipient and are less diluted by spam. MessageMedia is economical, easy to use and our interaction with them has been faultless.
- Hamish Tait, Director, Riverina Conservatorium of Music